Your First Visit

When you call to set up an initial appointment, let the front desk staff know what your chief concern is. We always attempt to address any problems or toothaches before proceeding with other treatment that may be necessary. If you do not have any specific dental concern, then it is usually best to schedule an appointment for a consultation and teeth cleaning and examination. At that time, one of the dentists will thoroughly check your teeth and gums, and determine if any additional information (such as dental x-rays) may be necessary to develop a treatment plan.

When you arrive for your initial appointment, we will ask you to fill out several brief registration forms. These forms are also available online to fill out prior to your arrival so that you will not need to arrive early for your appointment.

Click here for New Patient Forms

This will allow us to acquaint ourselves with you and attend to any special requests or conditions that you may have. Please come prepared to answer questions about your insurance coverage and/or medical history. Also, we ask that if you do not fill out the forms online that you arrive 15 minutes early so that you will have plenty of time to fill out your registration paperwork. Parents should accompany any child under the age of eighteen for their first visit.”

Please bring any x-rays or records that you may have from your previous dentist with you at that time. Though this information is useful to us, it’s not essential. We can assist you in arranging the transfer of any relevant records to our office at a later date.

If you have dental insurance, we will prepare, file and track your insurance claims for you. Please check with your insurance company to determine what treatment will or will not be covered at your initial visit. Once one of the Doctors examines your teeth and establishes a treatment plan, we can determine what your insurance company will pay for any specific dental treatment, and what your portion of the bill will be. Please contact our office if you have any questions about what your cost may be for first visit.

Your patient portion, including any co-payment or deductible if you have insurance, is due at the time of service. Our office accepts payment by cash, check and credit card. For patients with extensive treatment plans, we can offer several flexible and affordable financing options. Please do not hesitate to ask us if you have any questions about the cost of any proposed treatment or see Financing for more information.

What Our Patients Say

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Very happy with my care at this office. I have not had a hygienist or dentist at this office that hasn’t treated me very compassionately and professionally. Have been a patient here over 30 years!

- Tom B. 07/13/2022

What Our Patients Say

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Teeth look amazing!!! I would highly recommend Oswego Dental Group if you are looking to have work done!

- David L. 05/23/2022

What Our Patients Say

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Super friendly and very professional. My whole family have been patients there for many years. Wouldn’t think of going anywhere else.

- Kevin O. 04/15/2022

What Our Patients Say

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I have been going to Oswego Dental Group for years. They are excellent. Pam has been my hygienist and she is thorough, extremely professional and very kind. My family and I highly recommend this dental office.

- Wendy K. 04/11/2022

What Our Patients Say

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Another great experience from the Oswego Dental Group! Jen took great care of my teeth, they have never looked so white! Everyone was super friendly and made sure I was comfortable through my whole visit. See you in 6 months!

- Collin M. 03/02/2022

What Our Patients Say

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Our family has been seen by this practice for many years. Always professional and thorough. They have taken great care of us! Highly recommend!

- Susan R. 01/25/2022

What Our Patients Say

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Dr. Milazzo and Dr. MacDonald are awesome!! So glad I found them after I moved to their area. They are the best. Pam cleans my teeth and she is wonderful, painless too! They take very good care of my teeth! If you are looking for a new Dentist and a good office, then this place is for you!

- Marion G. 06/24/2021

What Our Patients Say

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Dr Milazzo, Sally and the whole staff are the best. THE BEST. I was a mess and had been in pain for a long time before finally finding Dr. Milazzo. I spent a lot of time and a lot of money going to another dentist that just kept making everything worse…I was literally living on protien drinks because it hurt too much to chew. It took a little time (I needed a lot of work done) but Dr Milazzo fixed everything and I can finally eat again. I’m forever grateful for Oswego Dental Group and would without hesitation recommend them.

- Sonya 05/25/2021

What Our Patients Say

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Great experience! Amy did a great job cleaning my teeth and Dr. MacDonald was also professional and very thorough and helped me understand what treatment options were available to me. I highly recommend this dental practice!

- Kristina L. 02/23/2021

What Our Patients Say

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Oswego Dental Group has a staff of kind and caring hygienists and the entire staff does a great job of keeping the entire office clean and safe for people coming in as well as for themselves.

- Karen A. 12/28/2020

What Our Patients Say

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Dr. Milazzo’s dental office is fabulous!!! Very patient friendly!! Sally my dental hygienist is awesome!! Very personable, thorough and gentle!! I love the way you feel after a cleaning! I would not go anywhere else!!

- Cheryl K. 09/22/2020

What Our Patients Say

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I have been a dental patient at the Oswego Dental Group for nearly 15 years and have always been very happy with the care that I have received. Dr MacDonald and all of the hygienists I have ever had are fantastic people and do a great job on my teeth! Love coming here!

- Susan E. 08/18/2020

What Our Patients Say

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Very friendly staff and professional. Always a great experience.

- Kristine F. 04/09/2020

What Our Patients Say

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Always a great experience.

- John S. 02/09/2020

What Our Patients Say

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I love going to my dentist! For 13 years I have never been disappointed and I greatly appreciate how personable and kind the Hygenists have always been! Today my visit was with Pam. I appreciate the time she took to ask how My family and I were going. Dr, MacDonald also took the time to explain a small upcoming procedure I would be having and in doing so put my doubts at ease! Thank you!!!!

- Jeanne P. 02/08/2020

What Our Patients Say

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Best dentist experience. Everyone from the receptionist to Dr Milazzo and Dr Macdonald are very friendly. Pam is an amazing dental hygienist. She is absolutely fantastic. Extremely thorough and friendly. I’m sure everyone is great as well but I’ve only had the pleasure of having my teeth cleaned by Pam and have no need to search elsewhere. Thanks everyone at Oswego Dental Group for making my dental visit a good one.

- Ryan I. 08/17/2019